Bigger Isn’t Always Better

Your cable is out – again. After being on hold for what seems like hours, you explain to the customer service representative on the other line that, yes, you’ve tried resetting the box, and, no, it didn’t work. The next day, you wait around your apartment for hours, and the technician STILL doesn’t make it during your appointment window, citing a flat tire. However, the next day, the CEO of the cable company calls you to personally apologize for your long wait time: "But, I can vouch for Joe – he really did have a flat tire." Obviously, the CEO of a large cable corporation probably doesn't have the time to make personalized follow-up calls. But wouldn't it be swell if he did? There are great things about working for a bigger company. But today, we’re taking a moment to reflect on what we love about working for a small one. Untitled3
People to People As opposed to a large company where you may never see the CEO, ours is right down the hall. If there’s ever a question, your supervisor is right there to answer it. Bouncing ideas off one another doesn’t take a formal brainstorming session – it’s simply a matter of saying them out loud. Working at a small company encourages communication, creativity and collaboration. As inspirational redhead Erika Napolitano said in this Entrepreneur article, “So instead of sitting around with your idea, thinking about how pretty it is and how much you love it, start thinking about the people who can help you add some weight to your thinking.”  
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Redman and Alot know a thing or two about working together.

Clients Come First

Statistically speaking, small businesses provide better customer service. According to a survey by CreditDonkey.com:  
  • 65% think small businesses exceed their expectations.
  • 71% said small businesses anticipate their needs.
  • 42% think big businesses anticipate their needs.
  • 96.9% said small-businesses say “thanks.” for their business
  • 80.8% said big businesses offer up a “thank you.”
  As a small company, we are grateful for each and every one of our clients. We are able to provide them with individual attention and the strategic solutions that may fall by the wayside in the interest of time at a larger operation. That’s the primary reason that we choose to stay small.   No Middlemen At a small firm, accountability is key. If something is unclear, it's easy to reach out to a coworker and get clarification. And our clients know exactly who we are and how they can reach us – there’s no mystery as to who’s on the other end of the phone.   Untitled   Do you own or work for a small business? What are your pros and cons? We’d love to hear your thoughts in the comments!

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