Strength in Others, 08.26.2011

Crisis Management - If your company finds itself in an online firestorm, lean on this advice from Forbes contributors Davia Temin and Ian Anderson: admit your mistake, deliver a sincere apology, and make amends. - In crisis management, know the facts. Admitting your mistake in the most transparent manner possible requires getting the story straight. Says Eric Rabe, Senior Advisor at Fels Institute of Government (University of Pennsylvania), “in a crisis, clear and candid disclosure is the only option.” Having a plan to manage issues PRIOR to an actual crisis also helps ensure that your team can focus on finding out the facts when the world seems to be spinning at warp speed. read more »