If it means saying “we don’t know,” so be it, 06.02.2010

Those of us in the business of  watching and partnering with media and working with companies and organizations to develop their messages are utterly frustrated with BP’s communications since the spill on April.  BP has been handed umpteen opportunities to make amends for last week’s or yesterday's gaffes, and the company’s management team continues to manage the message with a) NO message (well, I could give you their message but you wouldn’t be satisfied; b) silence until they’re damned ready to respond with a non-message; and c) lack of interesting, tangible data that would help both the media and the public understand the inner workings of a “complex” process like deepwater drilling, let alone recovery management. read more »