Multiple Heads Are Better Than One, 06.24.2014

Whenever conflict arises within a team or in the workplace, many of us are quick to think, “What is wrong with this person?” or, “Why is he/she reacting like this?” Of course, there are two sides to every story, and then there’s the “truth.”  Communications is about the message that is being delivered (verbally, in writing and through nonverbal cues), but equally as important, is the message that is being received, and there is plenty of room for perceptions to skew original intentions. Consequently, the “truth” of a message often depends on the personality of the individual receiving it. To help communicators understand the filters we apply to ours and others’ messages, we turn to the Myers-Briggs Type Indicator Test (MBTI). Developed by the mother-daughter duo Katharine Cook Briggs and Isabel Briggs Myers, the MTBI is based on Carl Jung’s typological theories and has become a popular tool in business as a means of identifying people’s personality preferences.  The test evaluates preferences based on four pairs of dichotomies: MBTI chart read more »

Bigger Isn’t Always Better, 01.23.2014

Your cable is out – again. After being on hold for what seems like hours, you explain to the customer service representative on the other line that, yes, you’ve tried resetting the box, and, no, it didn’t work. The next day, you wait around your apartment for hours, and the technician STILL doesn’t make it during your appointment window, citing a flat tire. However, the next day, the CEO of the cable company calls you to personally apologize for your long wait time: "But, I can vouch for Joe – he really did have a flat tire." Obviously, the CEO of a large cable corporation probably doesn't have the time to make personalized follow-up calls. But wouldn't it be swell if he did? There are great things about working for a bigger company. But today, we’re taking a moment to reflect on what we love about working for a small one. Untitled3